Year: 2017

Servicing from the inside out

Chobani

Last November, I attended the Fast Company Innovation Festival at NYU. The one speaker I wanted to see was Hamdi Ulukaya, Founder and CEO of Chobani. He didn’t disappoint. Fast Company followed up that event with an April 2017 cover

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Service is grit

Grit

I recently sat in a restaurant with my family and carefully watched the table next to me. The couple had ordered wine before their meal and looked upset. When the employee taking care of them came back to the table,

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