Category: Service team scaling

Servicing small businesses

SMB

In late 2009, I started my Small Business service team at Indeed with a single employee. At the time, I had no idea what it would become, or how much it would eventually mean to me. Along with that group’s

Posted in Service team scaling

Client Services at Indeed

About a week ago, I finished up as SVP of Client Services at Indeed after nine years, three months and one day. In that time, a few things happened: We grew from one employee (me) to 600+ the week I left

Posted in Service excellence, Service team scaling