Category: Service levels

Striving for service greatness

This is being reprinted in a few places, so I wanted to post it here too. Like I did in 2015, I started the year with a message to my team about continuing to improve our service levels. Team: In

Posted in Service levels

Service is personal (aka Starbucks knows my order)

I started drinking coffee a couple of years ago. I’ve always loved and admired the Starbucks brand, so I started visiting a location near my office here and there, and then more regularly as my coffee addiction grew. As I

Posted in Service levels, Starbucks

On being nice

Fred Wilson recently posted a piece called Be Nice or Leave.  When I read it, I was getting ready to present to a room of Indeed’s biggest clients.  But I was so inspired that I quickly wrote a note to

Posted in Service levels

Being inspired by service

I thought a great way to start my new blog would be to share a piece I wrote to my team recently.  I hope you enjoy it. We all have service experiences every day. At the convenience store, the bank,

Posted in Service levels