Month: July 2016

Stay calm and keep managing

Manager

In my career, I’ve of course seen managers not be able to handle adversity or not be willing to take client escalations, but it was a couple recent events that really reinforced with me the importance of calm for customer

Posted in Service management

Servicing small businesses

SMB

In late 2009, I started my Small Business service team at Indeed with a single employee. At the time, I had no idea what it would become, or how much it would eventually mean to me. Along with that group’s

Posted in Service team scaling