Month: March 2016

Keeping service simple

I had two internal meetings today that reinforced with me how important it is to keep customer service simple. The first one was with a long-time employee, a brilliant product person and people manager.  We talked about a lot of

Posted in Service excellence

Striving for service greatness

This is being reprinted in a few places, so I wanted to post it here too. Like I did in 2015, I started the year with a message to my team about continuing to improve our service levels. Team: In

Posted in Service levels