On being nice

Fred Wilson recently posted a piece called Be Nice or Leave.  When I read it, I was getting ready to present to a room of Indeed’s biggest clients.  But I was so inspired that I quickly wrote a note to my team.  When I read it again today, I wanted to share it.

Team:

I have been away from you for a while, presenting to clients down here in Austin, and spending way too much time on planes. This morning (US time), I read this blog post and smiled:

http://avc.com/2014/06/be-nice-or-leave/

We are nice in Client Services at Indeed. Nice to our salespeople who demand a lot, nice to our clients who need so much from us, and nice to one another. I see this again and again in your client and peer feedback. Every new hire class tells me how nice everyone is, and how welcomed they feel at Indeed. And it made me think that being nice is a big reason for our success.

It also made me think that anyone can provide service, but service + nice is a sweet spot where we excel. And it’s a big reason I prefer being with you all to being on a plane.

Thanks for being nice and have a great weekend,

Jason

Posted in Service levels