Year: 2014

Verizon gets social service – my experience

I recently was locked out of my Verizon FIOS account. Any time I tried to log in, I ended up in my Verizon Wireless account instead (I am a client of both). I naturally took to Twitter to see if

Posted in Social service, Verizon

On being nice

Fred Wilson recently posted a piece called Be Nice or Leave.  When I read it, I was getting ready to present to a room of Indeed’s biggest clients.  But I was so inspired that I quickly wrote a note to

Posted in Service levels

Starbucks brand promise

I recently saw (and captured) this Starbucks ad in Time magazine.  I really like how the “barista promise” – a consumer brand promise – is one of service.  It so easily extends to the Starbucks employer brand.  It says, not

Posted in Employer branding, Starbucks

Being inspired by service

I thought a great way to start my new blog would be to share a piece I wrote to my team recently.  I hope you enjoy it. We all have service experiences every day. At the convenience store, the bank,

Posted in Service levels